The National Health Service has a system to deal with patient complaints about their treatment and the first point of contact should be the NHS trust, health authority or general practitioner responsible for the treatment. This organisation is legally obliged to have a complaints system in place and to investigate your complaint promptly and objectively. Complaints must be made with six months of the incident occurring or within six months of its effect becoming apparent, as long as this is not later than 12 months after the incident.
Early settlement of the complaint
This will usually result in a meeting with the organisation involved with the aim of an early settlement of the complaint. There is also a system of appeal if you are not satisfied with the response but it should borne in mind that the NHS complaints system is intended to prevent litigation and will not apply if you intend to take legal action. Moreover, even if an apology is received from the doctor involved, this does not constitute proof or an admission that medical negligence has occurred.